Returns

Cigars in their original factory packaging are placed in a sealed Mylar bag with humidity control. Then placed in a box with packing paper and taped closed.

Accessories and merchandise are placed in a box with packing paper and taped closed.

Shipped from War Wagon Cigar Lounge, 8480 Hwy 87 N, Orange, TX 77632.

Tobacco products. Tobacco products are not eligible for return once they leave our fulfillment facility. This is standard for tobacco resellers and exists for safety and quality reasons.

Non-tobacco merchandise. Cutters, lighters, swag, and other accessories may be returned unopened within fourteen (14) days of delivery. A fifteen percent (15%) restocking fee is deducted from the refund.

Damaged or wrong orders. If your order arrives damaged in transit, miscounted, or contains the wrong product, contact us within fourteen (14) days of delivery and we will make it right. No restocking fee applies to our errors or carrier damage.

Pickup orders. If you select pickup at the Orange lounge and do not collect your order within fourteen (14) days of the ready-for-pickup notice, the order is canceled and a fifteen percent (15%) restocking fee is applied before the remaining balance is refunded.

Refund timing. Once we approve a refund, we process it on our end the same business day or the next. The time between our processing and the credit appearing on your card or bank statement is controlled by your card issuer or bank and typically takes seven to ten (7 to 10) business days.

E-mail info@thewarwagon.com with your order number and a short description of what went wrong. Photos help if anything is damaged.

For the full legal terms covering pricing, errors, risk-of-loss, and dispute resolution, see the Terms of Service.